Team member can’t complete repayment application form online.
Team members who don’t have access to a computer are encouraged to phone Team Assist on 1800 101 111 and request to complete a manual repayment option application form.
Which products are included in TESO offer?
Refer to the TESO listing for full range of products included this year.
What happens if a product is not scanning at the TESO Price (Product Listing)?
Check the product listing to verify it is a TESO product. If the product does appear on the list at a different price please escalate to Team Assist who will escalate this to the Merchandise – Pricing team.
Who is eligible to apply for the TESO repayment option?
Permanent full-time and part-time team members as of 28 October are eligible. Those moving from casual to permanent after this date, or those on unpaid leave, casual staff, retirees, and spouse discount card holders are not eligible for repayment but may purchase TESO products outright with other payment methods.
Can TESO products be purchased online using the repayment option?
The repayment option is only available at registers in store. However, TESO product can be purchased online without using the repayment option.
Can TESO products be refunded? And How?
Yes, all TESO products can be returned. If TESO products are purchased in full during the transaction, all returns will be processed to the original tender. For the refund process, please refer to TESO Transaction Guide.
If the repayment option is utilised, the TM will receive an exchange voucher to the full amount and will still be required to make payments during the payroll deduction period.
Will TMs be charged interest on the repayments?
No, there is no interest incurred on TESO repayments.
BPOS Error Message (see TESO Transaction Guide)
If TMs are trying to utilise the repayment option for a product, the TESO product/s must be purchased in a separate transaction to non TESO products otherwise an error message will display.
Can I purchase multiple products?
Yes, you can purchase as many TESO products as you like and even utilise the offer for gift giving.
TESO product is not available in-store can I still get this?
Yes, TESO products can still be purchased if not available at your local store. Some items are CSO, so they will need to be ordered, and TM’s are required to request the store to order these.
NOTE: Not all TESO items will be available in each location.
The TESO price is not reflecting latest (Temporary Price Reduction) TPR?
To ensure we remain EDLP, retail prices on TESO lines may move (which may also impact the team member price). Where a TPR is put in place, we will do our best to ensure the TESO retail remains lower than the team member price. Where a retail moves below the TESO price, the system will always process the lowest price for the transaction.
How to reset Pin?
Team Members can reset their PIN by logging into their account via the TESO portal, which can be accessed via the TESO Intranet page and following the prompts.
TM is at a register and has locked their TESO pin?
After 3 failed pin attempts the TM’s account will be locked as a security measure. Team member can contact Team Assist, who are able to unlock the team member’s pin via their admin access to the TESO portal.
Can I see TESO product prices on my REDs and Bunnings App?
Yes, TESO prices will be available to view on the REDs and Bunnings App. However, they may only show the TESO price once added to checkout.
NOTE: team will need to have linked their team details to their Bunnings app account to see TESO prices.
What if a TESO product I have purchased is now lower in price?
If the price of a TESO item drops after your purchase, you can get a refund for the difference. To do so, visit your store where the team can process a return and repurchase of the item at the new lower price and offer you a refund or exchange voucher for the price difference.
NOTE: If you used the Repayment Option to purchase, only an exchange voucher will be available for the difference.
Why am I redirected to the Bunnings website when checking out in the Team Merchandise Store?
TESO products are purchased through the Bunnings website. At checkout, your selected TESO items are transferred to bunnings.com.au where you can sign in with your Team Member account and complete your purchase.
Why can't I buy Marketplace products in the Team Merchandise Store?
Marketplace products are only available via the Bunnings website. Sign in with your Team Member account on bunnings.com.au to access eligible Marketplace discounts and complete your purchase.